Queensborough National Bank and Trust Company

System Upgrade

Important Dates and Actions to Take Frequently Asked Questions Download
the Guide Download
Disclosures Contact Us

At Queensborough, we’re committed to meeting customers’ evolving needs. Over Labor Day weekend, our bank will be completing a scheduled system upgrade, designed to improve security and provide new opportunities for features to make your life easier. While most of the changes will happen behind the scenes, there will be some brief disruptions with some services unavailable during the upgrade. This page outlines some of those service disruptions as well as some action items you can take to help make this process as seamless as possible.

We apologize in advance for any inconvenience this may cause. For more detailed information about the upgrade, including key features and changes, please refer to our frequently asked questions or our System Upgrade Guide.

As always, thank you for allowing Queensborough to be your banking partner. We truly appreciate your business.

Important Dates and Actions to Take

The system upgrade will begin on Friday, August 30th and will be completed on Monday, September 2nd. Review the information below to see how this will affect you and some actions to take. Branch hours will not be impacted by this upgrade. All services will be available on Tuesday, September 3rd.

Service	Service Change Details	Actions to Take
Digital Banking	Online and Mobile Banking will be unavailable Fri., Aug. 30 at 6pm through Mon., Sept. 2. Your balance will not be available in Mobile and Online Banking over the weekend.	Complete any time-sensitive online transactions prior to Fri., Aug. 30 Check your account balance on Fri., Aug. 30 before 6pm ET If you have provided other people access to your Online Banking account, you will need to recreate access after Sept. 3
Debit & Credit Cards	No change	No action is required on your part
Online Bill Pay	Online Bill Pay will be unavailable Thurs., Aug. 29 at 6pm through Tues., Sept. 3	Prior to Aug. 29, log in to Online Bill Pay and make sure that all payments are scheduled before Aug. 29 or after Sept. 3
Account Transfers	Account transfers will be unavailable Fri., Aug. 30 through Mon., Sept. 2	Schedule account transfers prior to 10pm ET on Thurs., Aug. 29.
Telephone Banking	Telephone Banking will be unavailable Fri., Aug. 30 at 5pm through Mon., Sept. 2	Complete any time-sensitive online transactions prior to Fri., Aug. 30 After the upgrade, you will be prompted to reset your PIN
Online Business Banking	Online Business Banking will be unavailable Fri., Aug. 30 at 6pm through Mon., Sept. 2	Complete any time-sensitive online transactions prior to Fri., Aug. 30 at 6pm
Merchant Services	No change	No action is required on your part
Remote Deposit Capture (RDC)	RDC deposit functionality will not be available after the standard cutoff time on Fri., Aug. 30 through Mon., Sept. 2.	No action is required on your part
QNBTNOW Customer Care & ITM Tellers	Customer Care and ITM Tellers will be closed for business on Sat., Aug. 31 and closed for holiday on Mon, Sept. 2	Complete any time-sensitive ITM transactions prior to Sat., Aug. 31
ATMs and ITMs (in ATM mode)	ATM functionality will be intermittently unavailable from Fri., Aug. 30 at 5pm through Mon., Sept. 2	Complete any time-sensitive deposits before Fri., Aug. 30 at 5pm Withdrawals can be made at other banks’ ATMs all weekend

Other Items

Below are a few additional services that will be affected by the system upgrade. Please review and reach out to us if you have any questions or concerns.

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Quicken® and QuickBooks®

In preparation for our system upgrade, there are two action dates to keep in mind. This will ensure a smooth transition.

1st Action Date: Friday, August 30 before 5pm EST

A data file backup and a final transaction download should be completed by this date and time. Please make sure to complete the final download before 5 PM as connectivity will be interrupted temporarily.

2nd Action Date: Tuesday, September 3

‘Download’ your account

For Web Connect users, this service allows you to manually download files from Online Banking and import account balances and transactions into Quicken® or QuickBooks®.

Instructions:

In Online Banking, select an account on the My Accounts screen.
From the Account History page, adjust the date range and/or filter transactions if desired.
Select Export, choose the desired file format, then Export again.
Visit your Quicken® or QuickBooks® software to import your account data. Reference the guides below.

Sync your account

For Direct Connect users, this service allows you to automatically sync your account transactions and balances with Quicken® or QuickBooks®. It creates a two-way communication between Online Banking and Quicken® or QuickBooks®.

Instructions:

Within Online Banking, select Quicken® and QuickBooks® from the Account Services menu. For Business Online Banking, select Connectivity for QuickBooks® from the main menu.
Enter a unique Direct Connect password; this password, along with your Online Banking Username, will be used in Quicken® or QuickBooks® to directly connect to Q’s Online Banking.
1. This is a one-time set up process. If, for some reason, you need to have your password reset, you will need to initiate this from within Quicken® or QuickBooks®.
Select Submit. At this point, you’ll visit your Quicken® or QuickBooks® software to complete the synchronization of your account data. Reference the guides below.

Step by Step Guides

Quicken Conversion Instructions

QuickBooks Desktop Conversion Instructions

QuickBooks Online Conversion Instructions

Support for Quicken® or QuickBooks®

Product	Support Number	Online User Support
Quicken®	650.250.1900	Quicken® Help Center
QuickBooks®	877.797.5809	QuickBooks® Support

Quicken® and QuickBooks® offer full support via phone, as well as resources and troubleshooting tips on their website.

For Business Online Banking customers, you can also reach out to your Cash Management Officer for support.

If you are unable to successfully access Quicken & QuickBooks by September 10, please reach out to us.

Our Customer Care Center will be available Tuesday, September 3, at 8 a.m. to provide support should you need it.
Please reach out to us at 1-855-QNBTNOW.

Frequently asked questions

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HelpNow Digital Banking Tutorials

Looking for a little help checking things off your digital banking to-do list? Check out our library of video tutorials. From getting signed up with Online and Mobile Banking to setting up shared access and account nicknames, these quick tutorials can help.

Set up Shared Access

Jul 22, 2024 demo

Add a Nickname to your Account

Jul 30, 2024 demo

Set up Direct Connect for Quicken® and QuickBooks®

Jul 30, 2024 demo

Dont see what you're looking for? View the full HELPNOW Digital Banking Tutorial Library.

We are here to help

If your question didn't get answered or you'd like to discuss any detail about the upgrade with one of our banking professionals, please don't hesitate to reach out. We will happily talk to you in person or over the phone.

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