Call Spoofing is when someone disguises their caller ID information and pretends to be an organization or individual that they’re not, to hide who they really are. Don’t fall for the scam. Don't always trust the phone number on your Caller ID because hackers can make it look like they're calling from any phone number that they want. If you ever receive a call from our phone number (and they say they are a bank employee), you should still never provide any confidential information. If they request login credentials or other information about you, hang up and call your bank directly.

Text scamming is when you receive a text message that often looks like if came from your financial institution or company you do business with. Note that these fraudulent messages often try to create a sense of urgency to make you provide your personal information. Do not use a phone number provided by someone in the text message.  Do not respond to the message.  Instead, contact that company or your financial institution directly.

Never give ANYONE your banking or confidential information. Remember that no company, including your bank, will ever call you and ask for your online credentials or any other personal or secure information. Hang up and do not give the fraudsters any of your information!

When in doubt, contact us directly at 855-QNBTNOW or 855-762-8669.

For more information about protecting yourself from fraud, visit our Fraud, Privacy & Security Center.