We know the value of working with real, local people when you need help. We also know you need a solution that fits your busy lifestyle. That’s why we’re excited to bring you QNBTNOW Video. This digital engagement solution is designed to connect you with a real person, located right here in the bank’s footprint, to make banking simpler, faster, and more convenient.

We’ve partnered with Glia, the industry’s leading Digital Customer Care platform, to bring you a seamless customer care experience on our website and within our mobile app.

How It Works

Click the “Let’s Talk” button located at the bottom right of any page on our website or from our mobile app. From there, you can select the method of communication that works best for you— video, chat, or audio. You’ll be instantly connected to one of our friendly QNBTNOW Customer Care representatives.

Video

Need personalized support? Speak face-to-face with one of our skilled representatives from the comfort of your screen. There’s no need to download or install anything. You can choose between one- or two-way video communication, depending on your comfort level.

Audio/Phone

Skip the hassle of dialing phone numbers and navigating menus. Start a call directly from our website or mobile app. You can use your device’s speakers and microphone for a seamless experience. While on the call, we’ll provide on-screen assistance to guide you every step of the way.

Chat

Looking for quick answers? Our live chat feature connects you with a knowledgeable representative who can provide immediate assistance. Plus, we can share on-screen instructions to save you time and make things even easier.

CoBrowse or Screen Sharing

Explaining an issue over the phone can sometimes be tricky. That’s why we offer CoBrowse—an on-screen assistance feature that lets us see what you see (with your permission, of course). Simply click the “Get CoBrowsing Code” button on the bottom of our webpage to generate a unique code. Share it with your representative, and we’ll guide you through your task quickly and clearly.

Convenience, Your Way

Our QNBTNOW Customer Care representatives are available during extended business hours.

• Monday – Friday: 8am to 6pm
• Saturday: 8am to 1pm

If you need assistance after those hours, just send us an After-Hours message on our Contact Us page.

At Queensborough, we’re committed to delivering personalized, accessible service—wherever you are and however you prefer to chat.

We invite you to try it out today—Click “Let’s Talk” Now!